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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jackie Ferrer

August 13, 2025

5  out of  5
rating by Jackie Ferrer
"Steven helped me get a new quote for auto insurance right away and was very responsive to my questions."
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Leslie Young

August 6, 2025

5  out of  5
rating by Leslie Young
"My experience with State Farm (Steve Bryndza) was easy and efficient. If I had a question or problem it was addressed immediately. The pricing is very competitive and the results have been excellent."
We responded:
"Hi Leslie, we are so happy to have you with Debra Herndon - State Farm. Steve will be thrilled to hear you had such a great experience. Insurance shopping isn't on everyone's bingo card, and we understand. I look forward to speaking with you in a few weeks for our new customer call with me! Kindest, Deb."
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Brannon

August 6, 2025

5  out of  5
rating by Brannon
"Ben helped me insure my vehicle, he made it quick and simple also was very patient! I appreciated his time highly recommend."
We responded:
"Hi Brannon, Thank you for the kind words, Ben will be excited to hear. It’s our pleasure to assist you with your insurance needs. I look forward to reviewing your new policies with us in a couple weeks. Kind regards, Debra Herndon - State Farm Agent."
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Jorge De La Rosa

August 1, 2025

5  out of  5
rating by Jorge De La Rosa
"Im glad to been in contact with the team by this office, Ben provided answers to hundreds of questions I did. Great Service!!!"
We responded:
"Hi Jorge! We appreciate your review and are delighted to know you had a great experience with our State Farm office, specifically Ben. I look forward to speaking with you in a few weeks regarding your new policies with us to ensure continued satisfaction. With kindness, Debra Herndon - State Farm Agent."
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BALA KRISHNAN

July 31, 2025

5  out of  5
rating by BALA KRISHNAN
"I had a very positive experience working with Benjamin Steinhoff while obtaining quotes for both my auto and home insurance. From the very beginning, he demonstrated professionalism and a genuine commitment to helping me understand my options clearly. I truly appreciated his honest approach, as he provided straightforward information without any unnecessary sales tactics. Benjamin timely communication and reliability gave me confidence in my decision-making."
We responded:
"Ben is a great team player and is very customer focused. I enjoy having him as part of my team. While glad to see, I am not surprised you had an excellent interaction with Ben. Thank you for the kind words, Bala. Debra Herndon - State Farm - Northville."
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Randall St. Bernard

July 24, 2025

5  out of  5
rating by Randall St. Bernard
"Kelsey continued the excellent service I have always received from Debs office staff."
We responded:
"Hi Randall, lovely to see that Kelsey was able to exceed your expectations. We are here to help! Kindest, Debra Herndon State Farm Northville."
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justin h

July 23, 2025

5  out of  5
rating by justin h
"Deb and her crew are great!! They are very easy to reach when I have questions. In the rare occasions that they don't know the answer to one of my questions, they will make sure to find out the answer. Deb occasionally schedules personal reviews to make sure you are happy with the amount of coverage you have and to also save money where appropriate. 5 stars!!"
We responded:
"Justin! Thank you so much for your kind comments. It was great catching up with you yesterday. We are always here to help. With kindness, Debra Herndon - State Farm - Northville."
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Jennifer Durham

July 18, 2025

5  out of  5
rating by Jennifer Durham
"I've been a customer off and on for years and they're always so accommodating and understanding when it comes to struggling. Ben was awesome and I highly recommend talking with him about your policy questions! Very educational and patient!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! With kindness, Debra Herndon - State Farm."
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Susan Leverence

July 11, 2025

5  out of  5
rating by Susan Leverence
"Always pleasant and professional. No one I would rather deal with. Also they have the best rates around."
We responded:
"Thank you, Susan. We appreciate your review! We are delighted to know you had a great experience with Debra Herndon - State Farm. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Jadzia Kelsay

July 9, 2025

5  out of  5
rating by Jadzia Kelsay
"Ben was great! He transferred my policy from another state and was very helpful as he explained every step of the process clearly."
We responded:
"Ben sure enjoyed working with you Sophie! Thank you for the kind words. We are thrilled you had a positive experience. Debra Herndon State Farm"
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Gloria Hawkins

July 9, 2025

5  out of  5
rating by Gloria Hawkins
"Hi my name is Gloria Hawkins , I’ve been with this Insurance company for a while. Debra Herndon is one of a kind. So always there to help me with my policy . Always looking for a way to save me money for my policy. Her team is incredible as well. I just love Debra I give her 12 Stars 🙂🙂🙂🙂🙂🙂"
We responded:
"Gloria, we have so enjoyed working with you over the years. You are the sweetest. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Deb Herndon - State Farm"
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Jenna Vacca

March 25, 2025

5  out of  5
rating by Jenna Vacca
"I called State Farm shopping for new insurance and I spoke with Kelsey. She was absolutely amazing. She was super patient with all of my questions and not knowing what I was doing. She reassured me I would be taken care of and that’s exactly what happened. I was just looking for auto insurance and ended up getting my home owners policy through them as well! Kelsey and Deb went above beyond and I would highly recommend them to anyone!! I look forward to doing business with them! Thank you!"
We responded:
"Thank you for taking the time to share your thoughts, Jenna! We’re glad to know you’re satisfied with the service at Debra Herndon State Farm. If you ever have any questions or need assistance, we’re here to help! Kindest, Deb."
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Megan Bell

February 18, 2025

5  out of  5
rating by Megan Bell
"Deb was very attentive and answered all my questions right away. She was honest and saved me money on my auto insurance, even after being with another company for 17 years. Thank you Deb!"
We responded:
"Megan, thank you for the kind words. I enjoyed working with you regarding your insurance needs. Feel free to connect any time with questions. Kindest, Deb."
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Kristin Isaac

December 18, 2024

1  out of  5
rating by Kristin Isaac
"They don't know enough about their own policies. I was on the phone with them every month to make sure I was still covered, because they didn't know. I couldn't ask them a scenario question without it taking 3 days to get any actual answers, they always had had get ahold of underwriting anyways, so what is the point of even being available to the public? Ended up costing me over $1600 for just that one year, on top of my insurance policy that they said I was covered under. Lol everyone got a response to their review, except me. Garbage."
We responded:
"Hi Kristin, I don't see that you were ever a customer within my agency. If you would like assistance, I am happy to log into your account but will need additional information from you. Please reach out to my office at 248.308.3992. With Kindness, Debra Herndon - State Farm - Northville."
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Elina Derr

June 15, 2024

5  out of  5
rating by Elina Derr
"Daniel and Debra were very nice and helpful. They got back to me as soon as they could with a great price. I'm recommending them to everybody I know."
We responded:
"Elina we are so happy to have you as a customer here at Debra Herndon State Farm! Thank you for your kind words:). Deb"
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Kathleen Sims

April 30, 2024

5  out of  5
rating by Kathleen Sims
"Dana lukasik is the best she is very good at getting what you need thank you Dana"
We responded:
"Kathleen! Dana will be so excited to hear your kind words. She works hard for our customers. Thank you for recognizing Dana:)"
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BAIG ABRAR ULLAH

April 16, 2024

1  out of  5
rating by BAIG ABRAR ULLAH
"Worst customer care service ever.. the people over there are very rude. I’ve been calling since a week and they are ignoring and when they receive my call they are saying call us back and cut my phone. They can’t even listen to my problem.. ridiculous"
We responded:
"Hi Baig. I am sorry we let you down. When you do call, please leave a message and we will certainly call you back. There must have been a miscommunication as I did not ask you to call back. I did share I would let you know the outcome after speaking with the Company. I am relieved it was an easy resolution. Please certainly reach out if you have any questions. "
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melissa barnes

February 27, 2024

5  out of  5
rating by melissa barnes
"EVERY SINGLE PERSON THAT WORKS AT THIS OFFICE IS AMAZING IN EVERY WAY. NICE, GENEROUS, UNDERSTANDING. DEB IS SO GREAT! I JUST LOVE HER☺️"
We responded:
"Melissa I don’t know why I am just seeing this! Wow!!! You make us feel so good recognizing our hard work. Enjoy your day:). We would love for you to stop by our office in Northville. Just a hop, skip and a jump away. "
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porsha reid

February 16, 2024

5  out of  5
rating by porsha reid
"Absolutely adore them. They help me so much with my car insurance and so patience and nice. I recommend anyone to go through State Farm 💕 Thank you Parys"
We responded:
"Thank you Porscha! We are always here to answer any questions you have; insurance can be complicated. We strive to make insurance very understandable:)"
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jeff cojocari

February 8, 2024

5  out of  5
rating by jeff cojocari
"Meghan and parys are the best insurance agents you can depend on from big discounts on car insurance all the way to thread counts on your bed sheets like a good neighbor Meghan and parys are thier sorry Jake and luda !"
We responded:
"Jeff, we enjoy having you as a customer. Your sense of humor is great! Car insurance, motorcycle insurance, renters insurance, and life insurance…we are there for you!"
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Pat Logan

February 8, 2024

5  out of  5
rating by Pat Logan
"Very friendly and take care of all my business"
We responded:
"Hi Patricia! Thank you for the stars 🤩 Can you tell we love what we do? Car insurance, home insurance, life insurance and more…! "
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Carnell Wallace

January 31, 2024

5  out of  5
rating by Carnell Wallace
"They listened and were fast and efficient when I needed something done the day of"
We responded:
"I love it! We strive to be educational and efficient:). Kindest, Deb."
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Rina cooper

January 26, 2024

5  out of  5
rating by Rina cooper
"Debra Herndon's office is great. We got a very competitive rate, but more importantly for me, they are very responsive to their clients. Amy, who works there, took great care to help solve an issue I had with the website for State Farm - not her core job and not urgent, but she made time. That's service!"
We responded:
"Thank you Rina! We love serving our customers and bringing in new insurance customers. Customers like you make it all worthwhile:). Car insurance can sometimes be complicated. We strive to simplify! I will share your kind words with Amy:) "
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Hershel Thomason

January 26, 2024

5  out of  5
rating by Hershel Thomason
"We have been with State Farm, 50 years. Through the years State Farm has been very good to have as insurance for my family and us. My parents were with State Farm forever and our grown kids also are State Farm clients. Deb Herndon’s office has continued to keep us all confidant with continuing to be State Farm clients. They are very confident, Informative and pleasant to work with. Thank you."
We responded:
"Thank you Hershel and Cynthia! The longevity of our relationship, I am so very grateful. Always here to help with your insurance needs. Wishing you a wonderful new year. Kindest, Deb."
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Zina Lewis

January 23, 2024

5  out of  5
rating by Zina Lewis
"They are some of the most down to earth people, they also handled any business questions I had promply. It was a pleasure doing business with this office."
We responded:
"Thank you Zina! We love having you as a customer. Kindest, Deb"