State Farm® Insurance Agent Debra Herndon
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
shareef ahsan
February 18, 2026
5
out of
5
rating by shareef ahsan
"My agent Benjamin Steinhoff has been super helpful. He explained everything clearly, answered all my questions and made the whole process easy. You can tell he actually cares about his customers. Definitely appreciate the support and highly recommend him."
Fe Felch
February 18, 2026
5
out of
5
rating by Fe Felch
"Always helpful. Quick to respond. Polite and respectful. Been with debs office roughly 10 years."
We responded:
"Thank you Felicia! We appreciate you and enjoy having you as an insurance customer. Kindest, Deb Herndon - State Farm - Northville. "
Subra Pammi
February 17, 2026
5
out of
5
rating by Subra Pammi
"Thank you Kelsey for your patience in walking me through the process of PIP and other safety avenue to save sone costs. A big thank you for all your help."
Meghan B
February 11, 2026
5
out of
5
rating by Meghan B
"Kelsey was outstanding! She was professional, knowledgeable and answered all of my questions. Very personable and easy to communicate with."
We responded:
"Meghan, Kelsey was so happy to work with you regarding your life insurance needs; it’s her passion. Very grateful you continue to choose us year in and year out. Kindest, Deb Herndon State Farm - Northville. "
Kenneth Thomason
February 4, 2026
5
out of
5
rating by Kenneth Thomason
"Kelsey is amazing and very sweet! Very helpful and great experience!"
We responded:
"Ken, we love working with you! You make it easy and fun when insurance can be rather serious. Kelsey is thrilled with your kind words. So grateful, Deb Herndon - State Farm - Northville. "
Brenda House
January 10, 2026
5
out of
5
rating by Brenda House
"I've been with Deb since I was 19, and when she moved I could no longer access her office so I had to try new places. I was lucky enough to be able to join her office again a handful of years ago and in between those times there has never been anyone as thorough, thoughtful, helpful, and understanding as her and her team. I've never had a call not answered, a question not resolved, or a cost I didn't agree with or understand. Staying with Deb's office is my favorite choice every time I renew"
We responded:
"Brenda, it was so great catching up with you today. We reviewed your policies as is customary with my office, and we made a future plan to assist you with achieving your goals. Always a pleasure to connect - with kindness, Debra Herndon - State Farm - Northville. "
John Norcutt
December 24, 2025
5
out of
5
rating by John Norcutt
"Deb and her staff are very accessible and efficient at their job. They do what they say will do and always follow-up to close the loop. On numerous occasions they have offered alternative solutions that ultimately have lead to better coverage and cost savings. You can't ask for better service!"
We responded:
"John, thank you for sharing your experience with us! We are here to serve and love to problem solve in the best interest of customers. You make it easy:) With kindness, Debra Herndon - State Farm - Northville. "
Christina McDonald
December 22, 2025
5
out of
5
rating by Christina McDonald
"Ben was fantastic! He was clear and thorough when taking us through life insurance options. We’d highly recommend him!"
We responded:
"Thank you Christina! I truly enjoy working with Ben. It is great to have a cohesive team that helps one another to ensure the best outcome for our customers. We cherish your business. Wishing you an amazing year. With kindness, Debra Herndon - State Farm - Northville. "
Jeff Kaminski
December 10, 2025
5
out of
5
rating by Jeff Kaminski
"Great insurance agency! Extremely responsive, friendly, and helpful. Debra, Kelsey and the whole team are very knowledgeable and provide outstanding customer service."
We responded:
"Thank you for the review, Jeff! We appreciate you and are always happy to help. With kindness, Debra Herndon - State Farm - Northville."
Darius Champagne (D. C.)
October 28, 2025
5
out of
5
rating by Darius Champagne (D. C.)
"I'm so grateful to be apart of the state farm family. I absolutely love everything about. So grateful that I've been presented this opportunity. Peace of mind is everything!!!"
We responded:
"Thank you for the stars, Darius!! With kindness, Debra Herndon - State Farm - Northville."
Kristina Khalifeh
September 24, 2025
5
out of
5
rating by Kristina Khalifeh
"Ben was extremely helpful & patient! Thanks Ben"
We responded:
"Kristina, thank you for the sweet words. I will let Ben know, it always makes him feel good when he is able to help others. Ben will schedule a time for us to meet when your policies issue to review everything. With kindness, Debra Herndon - State Farm - Northville."
Tommy Gunzz
September 10, 2025
5
out of
5
rating by Tommy Gunzz
"Great customer service Great company"
We responded:
"Hi Antoine! Thank you for taking the time to share your great feedback. I will let Ben know! I look forward to speaking with you in a couple weeks. So glad to have you back. Kindest, Debra Herndon - State Farm - Northville."
Katherine Carie
September 4, 2025
5
out of
5
rating by Katherine Carie
"I received great assistance from Ben with my Auto and Homeowners Insurance. Ben answered all my questions and was able to save me a great amount of premium for the same amount of coverage. I would highly recommend reaching out to Ben for your insurance needs."
We responded:
"Ben is amazing! We enjoy having him as a colleague too:) I love to see that he is educating new customers on important insurance matters. I look forward to speaking with you in a few weeks! With kindness, Debra Herndon - State Farm - Northville. "
Kiana Okamura
August 25, 2025
5
out of
5
rating by Kiana Okamura
"Ben was the agent I spoke to. He was very nice, understanding and helpful. He wasn't pushy about trying to up-sell policy and made sure my needs were met while making sure I saved money with my new policy."
We responded:
"Kiana, your kind words were so welcomed by Ben. He truly enjoys ensuring a positive experience for each customer he interacts with. I look forward to speaking with you in a few weeks, once your policies issue. With kindness, Debra Herndon - State Farm."
Wyatt Carey
August 21, 2025
5
out of
5
rating by Wyatt Carey
"Ben was super helpful in getting me a great quote for my motorcycle."
We responded:
"We appreciate your review, Wyatt! We help with motorcycles, snowmobiles, ATVs, boats, etc. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! With kindness, Deb Herndon - State Farm - Northville."
Leslie Young
August 6, 2025
5
out of
5
rating by Leslie Young
"My experience with State Farm (Steve Bryndza) was easy and efficient. If I had a question or problem it was addressed immediately. The pricing is very competitive and the results have been excellent."
We responded:
"Hi Leslie, we are so happy to have you with Debra Herndon - State Farm. Steve will be thrilled to hear you had such a great experience. Insurance shopping isn't on everyone's bingo card, and we understand. I look forward to speaking with you in a few weeks for our new customer call with me! Kindest, Deb."
Brannon
August 6, 2025
5
out of
5
rating by Brannon
"Ben helped me insure my vehicle, he made it quick and simple also was very patient! I appreciated his time highly recommend."
We responded:
"Hi Brannon, Thank you for the kind words, Ben will be excited to hear. It’s our pleasure to assist you with your insurance needs. I look forward to reviewing your new policies with us in a couple weeks. Kind regards, Debra Herndon - State Farm Agent."
Jorge De La Rosa
August 1, 2025
5
out of
5
rating by Jorge De La Rosa
"Im glad to been in contact with the team by this office, Ben provided answers to hundreds of questions I did.
Great Service!!!"
We responded:
"Hi Jorge! We appreciate your review and are delighted to know you had a great experience with our State Farm office, specifically Ben. I look forward to speaking with you in a few weeks regarding your new policies with us to ensure continued satisfaction. With kindness, Debra Herndon - State Farm Agent."
BALA KRISHNAN
July 31, 2025
5
out of
5
rating by BALA KRISHNAN
"I had a very positive experience working with Benjamin Steinhoff while obtaining quotes for both my auto and home insurance. From the very beginning, he demonstrated professionalism and a genuine commitment to helping me understand my options clearly. I truly appreciated his honest approach, as he provided straightforward information without any unnecessary sales tactics. Benjamin timely communication and reliability gave me confidence in my decision-making."
We responded:
"Ben is a great team player and is very customer focused. I enjoy having him as part of my team. While glad to see, I am not surprised you had an excellent interaction with Ben. Thank you for the kind words, Bala. Debra Herndon - State Farm - Northville."
Randall St. Bernard
July 24, 2025
5
out of
5
rating by Randall St. Bernard
"Kelsey continued the excellent service I have always received from Debs office staff."
We responded:
"Hi Randall, lovely to see that Kelsey was able to exceed your expectations. We are here to help! Kindest, Debra Herndon State Farm Northville."
Gloria Hawkins
July 9, 2025
5
out of
5
rating by Gloria Hawkins
"Hi my name is Gloria Hawkins , I’ve been with this Insurance company for a while. Debra Herndon is one of a kind. So always there to help me with my policy . Always looking for a way to save me money for my policy. Her team is incredible as well. I just love Debra I give her 12 Stars 🙂🙂🙂🙂🙂🙂"
We responded:
"Gloria, we have so enjoyed working with you over the years. You are the sweetest. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Deb Herndon - State Farm"
Jenna Vacca
March 25, 2025
5
out of
5
rating by Jenna Vacca
"I called State Farm shopping for new insurance and I spoke with Kelsey. She was absolutely amazing. She was super patient with all of my questions and not knowing what I was doing. She reassured me I would be taken care of and that’s exactly what happened.
I was just looking for auto insurance and ended up getting my home owners policy through them as well!
Kelsey and Deb went above beyond and I would highly recommend them to anyone!! I look forward to doing business with them!
Thank you!"
We responded:
"Thank you for taking the time to share your thoughts, Jenna! We’re glad to know you’re satisfied with the service at Debra Herndon State Farm. If you ever have any questions or need assistance, we’re here to help! Kindest, Deb."
Elina Derr
June 15, 2024
5
out of
5
rating by Elina Derr
"Daniel and Debra were very nice and helpful. They got back to me as soon as they could with a great price. I'm recommending them to everybody I know."
We responded:
"Elina we are so happy to have you as a customer here at Debra Herndon State Farm! Thank you for your kind words:). Deb"
Kathleen Sims
April 30, 2024
5
out of
5
rating by Kathleen Sims
"Dana lukasik is the best she is very good at getting what you need thank you Dana"
We responded:
"Kathleen! Dana will be so excited to hear your kind words. She works hard for our customers. Thank you for recognizing Dana:)"
BAIG ABRAR ULLAH
April 16, 2024
1
out of
5
rating by BAIG ABRAR ULLAH
"Worst customer care service ever.. the people over there are very rude. I’ve been calling since a week and they are ignoring and when they receive my call they are saying call us back and cut my phone. They can’t even listen to my problem.. ridiculous"
We responded:
"Hi Baig. I am sorry we let you down. When you do call, please leave a message and we will certainly call you back. There must have been a miscommunication as I did not ask you to call back. I did share I would let you know the outcome after speaking with the Company. I am relieved it was an easy resolution. Please certainly reach out if you have any questions. "